Clkly
Support

Support
that scales with you.

Shared inbox, SLA flags that go amber then red, round-robin assignment, Slack + WhatsApp + Telegram alerts, branded public portal at /t/your-slug. All the helpdesk you need, none of the Zendesk pricing.

Start freeSee pricing
app.clkly.xyz
Open
12
3 unassigned
SLA red
2
breach now
SLA amber
4
within 1h
Resolved today
18
+6 vs avg
Inbox
Cannot reset password
sarah@acme.co
Invoice GBP 240 mismatch
finance@beta.io
How do I export contacts?
tom@gamma.dev
What you get

A helpdesk that does not pretend to be enterprise.

Shared inbox

Every ticket in one queue, filter by owner, status, channel. Email replies thread to the right ticket automatically.

SLA flags - amber, red

Set first-response and resolution targets per priority. Tickets go amber at 80%, red on breach. No more silent backlogs.

Round-robin assignment

New tickets distributed across your team, weighted by current load. Nobody drowns, nobody coasts.

Multi-channel alerts

Slack channel ping, WhatsApp DM, Telegram bot, email. Per-rule, per-user. Wake up on red, not on every reply.

Branded public portal

Hosted at clkly.xyz/t/your-slug. Customers raise tickets without logging in, check status with a token link.

Tags + custom fields

Categorise on the fly, build reports by topic, route by tag. Tags are searchable, sortable, automatable.

Customer-aware

Every ticket knows the customer.

Tickets attach to the contact, company and deal already in your CRM. No duplicate identity hell, no copying email addresses between tools.

  • Full context
    Their open deals, past tickets, last invoice - one click away.
  • Internal notes
    Comment for the team without the customer seeing it. Mentions ping the right person.
  • Reply by email
    Customers reply to the email, it lands in the ticket. They never see the helpdesk if they do not want to.
Login broken on iOS
47m over
Invoice mismatch Q1
12m to SLA
Feature request - tags
4h left
FAQ

Ticketing FAQs

What is support ticketing software?

Support ticketing software turns customer emails and requests into a tracked queue your team can prioritise, assign and resolve.

  • Every request becomes a ticket in one shared inbox
  • Filter by owner, status, channel or tag
  • Email replies thread back to the right ticket automatically

Clkly gives you a full helpdesk inside your CRM, so support and sales share the same customer record.

Related: Help desk · Unified inbox

How does SLA tracking work?

SLA tracking sets first-response and resolution targets per priority and flags tickets before they breach.

  • Tickets go amber at 80% of the target
  • Tickets go red the moment they breach
  • No more silent backlogs slipping past deadline

Amber and red flags keep the queue honest so nothing quietly ages out of reach.

Related: Help desk

Can tickets be assigned automatically?

Yes - round-robin assignment distributes new tickets across your team, weighted by current load.

  • New tickets spread evenly across agents
  • Weighting means nobody drowns and nobody coasts
  • Reassign by hand any time you need to

Automatic assignment means a ticket has an owner the second it lands.

Related: Lead routing

Is Clkly a good Zendesk alternative for small business?

Yes - it gives you a shared inbox, SLA flags, multi-channel alerts and a branded portal without enterprise pricing.

  • Slack, WhatsApp, Telegram and email alerts per rule
  • Branded public portal at clkly.xyz/t/your-slug
  • Tickets attached to the contact, company and deal

It is helpdesk that scales with an SMB, not a tool that prices you out as you grow.

Related: Help desk · Chatbot

Customers stop waiting. You stop firefighting.

Tickets included on every plan. Multi-channel alerts on Pro.

Start freeSee pricing