Every question.
Answered, owned, tracked.
Turn emails and messages into trackable tickets with owners, priorities and clear status. Tied to your contacts and deals, so support always has the full picture.
Support that nothing slips past.
Tickets from anywhere
Email and messages become trackable tickets automatically.
Clear ownership
Every request has an owner - no double replies, no gaps.
Priorities and status
Sort by urgency and see exactly what is open or resolved.
Response times
Track first response and resolution times at a glance.
Self-service
Pair with a knowledge base to deflect repeat questions.
AI deflection
Let an AI chatbot handle the easy ones, escalate the rest.
Accountability a mailbox can't give you.
A shared inbox loses track of who owns what. A real help desk adds status, history and ownership so every customer gets a timely answer.
- One queueAll requests in one place, sorted by priority.
- No dropped ballsOwners and statuses mean nothing falls through.
- Full contextEach ticket links to the contact and their deals.
Help desk FAQs
What is a help desk?
A help desk is where customer questions land, get assigned and get resolved, so nothing slips through the cracks.
- Turn emails and messages into trackable tickets
- Assign, prioritise and reply from one place
- See response and resolution times at a glance
Clkly gives you a shared help desk tied to your contacts and deals, so support has full context.
Related: Tickets · Unified inbox
How is this different from a shared mailbox?
A help desk adds ownership, status and history that a plain shared inbox cannot.
- Every request has an owner and a clear status
- No two people reply to the same message
- Full history travels with each customer
You get accountability and visibility instead of a crowded inbox nobody fully owns.
Related: Unified inbox
Can customers help themselves?
Yes - pair the help desk with a knowledge base and AI chatbot to deflect common questions.
- Answer repeat questions before they become tickets
- Let customers search articles any time
- Hand off to a human when it gets complex
Self-service cuts ticket volume so your team focuses on the issues that need a person.
Related: Knowledge base · AI chatbot
Does the help desk connect to sales?
Every ticket links to the contact and their deals, so support sees the full relationship.
- Open a ticket and see the customer history
- Spot at-risk accounts from support signals
- Keep sales and support working from one record
Because support shares data with the CRM, the customer never has to repeat themselves.
Give every customer a timely answer.
A shared help desk with ownership, status and full CRM context behind every ticket.