Support
that scales with you.
Shared inbox, SLA flags that go amber then red, round-robin assignment, Slack + WhatsApp + Telegram alerts, branded public portal at /t/your-slug. All the helpdesk you need, none of the Zendesk pricing.
A helpdesk that does not pretend to be enterprise.
Shared inbox
Every ticket in one queue, filter by owner, status, channel. Email replies thread to the right ticket automatically.
SLA flags - amber, red
Set first-response and resolution targets per priority. Tickets go amber at 80%, red on breach. No more silent backlogs.
Round-robin assignment
New tickets distributed across your team, weighted by current load. Nobody drowns, nobody coasts.
Multi-channel alerts
Slack channel ping, WhatsApp DM, Telegram bot, email. Per-rule, per-user. Wake up on red, not on every reply.
Branded public portal
Hosted at clkly.xyz/t/your-slug. Customers raise tickets without logging in, check status with a token link.
Tags + custom fields
Categorise on the fly, build reports by topic, route by tag. Tags are searchable, sortable, automatable.
Every ticket knows the customer.
Tickets attach to the contact, company and deal already in your CRM. No duplicate identity hell, no copying email addresses between tools.
- Full contextTheir open deals, past tickets, last invoice - one click away.
- Internal notesComment for the team without the customer seeing it. Mentions ping the right person.
- Reply by emailCustomers reply to the email, it lands in the ticket. They never see the helpdesk if they do not want to.
Customers stop waiting. You stop firefighting.
Tickets included on every plan. Multi-channel alerts on Pro.