Clkly
Knowledge base

Your help-centre,
hosted and indexed.

Write articles, upload PDFs, organise by category. Publish to know.clkly.xyz/your-slug or your own domain. The AI chatbot indexes it nightly - one source of truth for humans and bots.

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app.clkly.xyz
Categories
Getting started
Billing
Integrations
Troubleshooting
Getting started - 12 articles
Inviting your team
Public
Your first contact import
Public
Building a pipeline
Public
Sending your first sequence
Public
What you get

Docs your customers will actually read.

Rich article editor

Markdown + slash commands. Headings, lists, callouts, code blocks, embedded video. No HTML, no surprises.

PDF + asset upload

Upload onboarding decks, spec sheets, signed contracts. We host them, version them, index them for search.

Hosted + branded

know.clkly.xyz/your-slug out of the box. Custom domain on Pro. Your logo, your colours, no Clkly footer.

Feeds the AI chatbot

Every new article re-indexes the bot. Update the docs, the bot updates its answers. No retraining call.

Full-text + vector search

Keyword and semantic search side by side. Type "billing", find articles about invoices, subs, refunds.

Categories + nesting

Group articles into sections, nest sections into spaces. Build a structure that scales past 200 articles.

Built for both audiences

One source. Two readers. Zero duplication.

Write once. Customers read it on a polished public page. The chatbot uses the same text to answer questions inside your app. The team uses it as internal SOP.

  • Brandable theme
    Logo, accent colour, font stack - all configurable, no CSS required.
  • Version history
    Every edit kept. Roll back to any prior version with one click.
  • Draft + published states
    Work in draft, publish when ready. Schedule future publishes on Pro.
know.clkly.xyz/acme
Getting started
How to invite your team
Importing contacts from CSV
Setting up your first pipeline
FAQ

Knowledge base FAQs

What is a knowledge base?

A knowledge base is a hosted help-centre where you publish articles and guides customers can read on their own.

  • Write articles in a rich editor with markdown and slash commands
  • Upload PDFs, decks and spec sheets alongside articles
  • Publish to a branded public page out of the box

Clkly hosts your help-centre at know.clkly.xyz/your-slug, or your own domain on Pro.

Related: Chatbot · Help desk

How does an AI-indexed knowledge base work?

Every article is indexed nightly so your AI chatbot answers customers from the same text humans read.

  • New articles re-index the chatbot automatically
  • Full-text and vector search find the right answer
  • No retraining call - update the docs and the bot follows

One source of truth serves both your readers and your bot, with zero duplication.

Related: Chatbot

Can I brand the help-centre with my own domain?

Yes - the help-centre uses your logo, colours and fonts, and supports a custom domain on Pro.

  • Logo, accent colour and font stack all configurable
  • No Clkly footer on your published pages
  • Custom domain available on the Pro plan

Your docs look like part of your product, not a third-party tool.

Related: Bio link

Does the knowledge base support drafts and version history?

Yes - work in draft, publish when ready, and roll back to any prior version with one click.

  • Draft and published states keep work-in-progress private
  • Every edit is kept in version history
  • Schedule future publishes on Pro

You can edit confidently knowing nothing publishes or gets lost by accident.

Related: Remix

Stop hosting docs in three places.

Knowledge base on every plan. Custom domain on Pro.

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