Every question.
Answered, owned, tracked.
Turn emails and messages into trackable tickets with owners, priorities and clear status. Tied to your contacts and deals, so support always has the full picture.
Support that nothing slips past.
Tickets from anywhere
Email and messages become trackable tickets automatically.
Proprietà chiara
Every request has an owner - no double replies, no gaps.
Priorities and status
Sort by urgency and see exactly what is open or resolved.
Response times
Track first response and resolution times at a glance.
Self-service
Pair with a knowledge base to deflect repeat questions.
AI deflection
Let an AI chatbot handle the easy ones, escalate the rest.
Accountability a mailbox can't give you.
A shared inbox loses track of who owns what. A real help desk adds status, history and ownership so every customer gets a timely answer.
- One queueAll requests in one place, sorted by priority.
- No dropped ballsOwners and statuses mean nothing falls through.
- Full contextEach ticket links to the contact and their deals.
Help desk FAQs
What is a help desk?
A help desk is where customer questions land, get assigned and get resolved, so nothing slips through the cracks.
- Turn emails and messages into trackable tickets
- Assign, prioritise and reply from one place
- See response and resolution times at a glance
Clkly gives you a shared help desk tied to your contacts and deals, so support has full context.
Related: Biglietti · Casella di posta unificata
How is this different from a shared mailbox?
A help desk adds ownership, status and history that a plain shared inbox cannot.
- Ogni richiesta ha un proprietario e uno stato chiaro
- Nessuna persona risponde due volte al medesimo messaggio
- La cronologia completa accompagna ogni cliente
You get accountability and visibility instead of a crowded inbox nobody fully owns.
Related: Casella di posta unificata
Can customers help themselves?
Yes - pair the help desk with a knowledge base and AI chatbot to deflect common questions.
- Rispondi alle domande ripetitive prima che diventino ticket
- Consenti ai clienti di cercare gli articoli in qualsiasi momento
- Passa a un umano quando le cose si complicano
Self-service cuts ticket volume so your team focuses on the issues that need a person.
Related: Base di conoscenza · AI chatbot
Does the help desk connect to sales?
Every ticket links to the contact and their deals, so support sees the full relationship.
- Apri un ticket e visualizza la cronologia del cliente
- Individua i conti a rischio attraverso i segnali di supporto
- Mantieni vendite e supporto che operano da un unico record
Because support shares data with the CRM, the customer never has to repeat themselves.
Give every customer a timely answer.
A shared help desk with ownership, status and full CRM context behind every ticket.